You Mobile reported that the Android 5.0 Lollipop update was actually being rolled out according to its original schedule. However, a huge problem with the update surfaced, forcing Samsung, especially its branch in Norway, to put a temporary stop to the distribution of the software package.

GSM Arena says that this delay is actually unavoidable, particularly since those who use Samsung Galaxy S5 and S4 units thronged local Samsung outlets to complain about the issues and bugs they have been facing since the update.

Such problems include random freezing, performance issues, and multiple bugs. These problems caused the smartphone’s Contacts and Phone to constantly lag, says The International Business Times. The report also mentioned that there could be some problems with the Alarm application.

As for the users in the United States, the rollout of the Android 5.0 Lollipop continues to make progress especially those under the following carriers: Sprint, T-Mobile, and Verizon. Although US Cellular and AT&T already stated that they are presently working on the update, no concrete details were given.

“We are rigorously testing this update to avoid any bugs and create a smooth transition for all. Thank you for your patience,” said AT&T via the company’s official Twitter page.

It would now appear that a much smaller regional US carrier has beaten them to the finish line, according to Gotta Be Mobile. C Spire just confirmed the company’s plans to release the Android 5.0 Lollipop update to their Galaxy S5 today, according to their official Tumblr page. However, they admitted that it will take five days before the update is fully disseminated to all S5 units.

It looks like Samsung Norway is not alone in this delay. “We are aware of the issues some users are experiencing after installing the update Android 5.0 Lollipop and now has stopped the current vision,” the statement read. “We work full time with a new update that contains solutions to the problems that have been reported to us, including a new solution for silent mode.”

Although Verizon, T-Mobile, and Sprint all went ahead in the rollout to their Galaxy S5 and S4 users, many S5 users have been submitting their own complaints about the update, as detailed in a separate from Gotta Be Mobile. This could be good news for AT&T users since they opted to delay the rollout to test for bugs.