A Verizon customer from Damascus, Oregon named Ken Slusher, is in trouble of losing his house due to the mistakes made by the programming of Verizon, which caused him a total cellphone bill of $2 million.
Last Tuesday morning, Slusher already wired a down payment from the house where he and his girlfriend planned to spend their lives. But, due to their 'debts' to Verizon, he said that his mortgage company refuse to sign off on a loan.
"Yeah, it's been very stressful to say the least," Slusher said to his interview with KPTV, "If I don't get this straightened out in the next 24 hours, I can almost guarantee I'll lose this house,"
Slusher and his girlfriend opened their Verizon account last November when they bought their two new phones. But they canceled it on December, just a month since they got it because of the errors and mistakes that prompt on their accounts. Their first bill should've been for about $120. Instead, it was for $698, plus it showed a previous balance of $451. In the nest bill it only asked for just $9.
"The number of errors and the comedy of which they happened is astounding to me," he said.
According to KPTV, the couple said that they've been going back and forth for months with customer service representatives who agree there's been a mistake. But, with no resolve, Slusher checked his Verizon account balance again on Monday and that's when he heard the $2 million figure.
Verizon issued a statement regarding the issue last Wednesday on Fox News 12, it states "We have apologized to an Oregon customer for a programming error in an automated voice response system. The error caused him to receive an incorrect voice message that he owed $2 million on his bill. We are correcting the error now and have resolved the issue to his satisfaction."
